Every new vehicle has problems. The difference is that some have more than others, or serious problems that can’t be easily or quickly fixed.
The Town & Country has more than its share of quality problems, according to Consumer Reports, which predicts that the Town & Country’s reliability will be much worse than average compared with all vehicles. Consumer Reports bases that on feedback it received in its annual survey of vehicle owners. (The latest survey covered vehicles through model year 2011.)
Particularly troublesome areas cited by Consumer Reports were body hardware (such as windows and locks) and power equipment (such as cruise control, wipers and lights). Owners reported an average number of problems for the climate and audio systems and for squeaks and rattles. They gave the Town & Country higher marks in all other areas.
That is in sharp contrast to J.D. Power and Associates’ 2011 Initial Quality Study, which ranked the Town & Country as having the fewest problems among minivans. That study is based on reports from owners after the first 90 days of ownership. However, the Town & Country did not place among the top three in J.D. Power’s 2011 and 2012 Vehicle Dependability Studies, which measured problems during the third year of ownership. Chrysler as a brand has consistently scored below the industry average in J.D. Power’s surveys.
As an alternative to the Town & Country, we would recommend the 2012 Toyota Sienna, 2012 Nissan Quest or 2012 Honda Odyssey, which are Cars.com 2012 Best Bets among minivans. The Sienna had the fewest problems among minivans in the last two J.D. Power vehicle dependability studies.
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