Do I have to service my car at the dealership to have my warranty honored?

I feel like they are charging more than actual cost. I have a 2006 Volvo S60.

James R., Harleysville Pa.

For maintenance procedures outlined in your owner’s manual as scheduled service — like oil, filter and fluid changes and tire rotations — you do not have to go to the dealership for the manufacturer to honor your warranty. It’s no secret that dealerships are sometimes a bit pricier than an independent shop or an express oil-change place, and maintenance at these places may be easier to fit into a busy schedule. Just make sure to keep your receipts and have proof that the maintenance was done to your vehicle. If something does go wrong and requires warranty repair, you’ll have proof that it wasn’t caused by a lack of maintenance.

For non-maintenance items — like repairs — it would be a good idea to take your new car to the dealership if it’s still within the warranty; chances are the work will be covered. You also get the peace of mind that factory-trained technicians with the latest repair procedures and diagnostic equipment are performing repairs on your car.

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Answered by Joe Bruzek on November 12, 2007 in I'm Just Wondering | Permalink

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